We will provide you with precise information if the country of shipment's origin or destination has some specific customs regulations. The details will be specified in each individual case.
Basically, you may ship any household items with a few exceptions:

• If your shipment is transported by plane (for both international and domestic destinations), you cannot include any liquids (shampoo, liquid soap etc), aerosols (perfume, shoe spray etc), it's important to make sure that batteries are removed from all devices in the shipment; lithium batteries are also prohibited for shipping by air.

*The above restrictions do not relate to surface shipments.

Restricted for all categories of shipments, including airfreight shipments:

• Alcohol production, fresh food, plants in pots, car wheels in case they are going without discs, cash money, jewelry, drugs and ammunition.

You may ship however (depending on potential restrictions considering customs rules of the country the shipment is originating from / going to):

• Dry food, olive and other oils, canned food, medications, bicycles.

During the survey we will take notes of any items that require permits issued by the Ministry of Culture, and keep you informed. Upon your request, you may receive the permits on your own; or use our services to obtain them. Average time to obtain a permit is 1 week.

Items over 50 years might be prohibited for shipping out of Russia.

Items over 50 years as well as modern objects of art imported to Russia are subject to registration during import customs clearance process, to make sure that they will not be restricted for shipping back out of Russia.

We will provide you with high quality packing materials which will be adjusted to your personal needs after a pre-move survey. If you wish to pack some private things you will be provided with packing materials in advance. Please make sure not to pack any fragile items - our packers will take care of them on their own, to ensure full safety throughout the move.

Your consultant will be always in connection with you to help you with any questions you might have - by e-mail, WhatsApp or by phone. Personal consultant will be responsible for all the parts of your move, from the packout till the final delivery at destination, no matter where delivery address is located.

If it's an international relocation, you will receive the list of customs documents to complete all formalities in the countries of origin and destination. Please read them carefully - the requirements may vary depending on your destination, but we will be always there for you to assist.

The terms and transit times of surface shipments are varying depending on the political situation, seasonal traffic load, even weather conditions. We are always doing our utmost to deliver your shipment to your new home as soon as it's possible.

If you don't have an address for delivery yet, we will provide you with perfect storage conditions until you are ready to move in.

Always keep in mind that we are there to make your move as smooth as possible so any suggestions and requests are welcomed with gratitude.